1. Overview & Operational Scope
Karavali Booking ("we", "our", or "us") coordinates travel packages, boat cruises, scuba diving sessions, homestay/resort stays, bike rentals, and sightseeing taxi transfers across coastal Karnataka (Murudeshwar, Gokarna, Honnavar, Yana, and Kumta). This policy describes our handling of customer contact and booking details.
Customer Information Transparency: We only collect the information necessary to verify trip availability, communicate travel logistics, and coordinate with direct local operators. We do not sell or rent customer contact information to external marketing agencies.
2. Information We Collect
When you enquire or book through our website, WhatsApp desk, or telephone hotline, we may collect the following details:
- Contact Details: Primary traveller name, mobile phone number, WhatsApp contact number, and email address.
- Trip Logistics: Desired travel dates, group size, passenger age distribution, pickup location, and preferred destinations.
- Adventure Safety Information: For scuba diving and boat cruise activities, age verification, swim comfort levels, and basic health acknowledgments as required by maritime safety regulations.
- Vehicle Rental Identification: For self-drive bike and car rentals, government-issued Driving License and valid identity proof (such as Aadhaar or Passport) to comply with local motor vehicle laws.
- Payment Records: Advance booking transaction IDs, date of transfer, and amount paid. Note: We do not store credit/debit card numbers or UPI PINs on our servers.
3. How We Use Your Information
The information collected is used strictly for legitimate operational purposes:
- To process, confirm, and manage your tour packages, boat cruise slots, scuba diving sessions, stays, or vehicle reservations.
- To communicate real-time updates regarding sea conditions, weather alerts, pickup timings, and driver/captain contact coordinates.
- To issue digital booking vouchers, official receipts, and tax invoices.
- To provide responsive on-ground assistance through our local Murdeshwar desk during your stay.
- To comply with regulatory inspections, maritime harbor entry manifests, and local law enforcement requirements.
4. Information Sharing & Third-Party Service Providers
We share relevant booking details strictly on a need-to-know basis with verified local fulfillment partners:
- Certified Divemasters & Boat Captains: Diver manifests, participant count, and emergency contact numbers.
- Verified Stays & Resorts: Guest names, check-in/check-out dates, and room allocation requirements.
- Designated Taxi Drivers & Rental Partners: Pickup points, arrival schedules, and vehicle allotment details.
All partners are bound by strict operational instructions to use your details only for fulfilling the requested service.
5. Data Security & Storage
We implement standard administrative, technical, and physical safeguards to protect customer data from unauthorized access, accidental alteration, disclosure, or destruction. Digital communications and booking records are stored in secure environments with restricted access limited to trained operational desk personnel.
6. Cookies & Website Analytics
Our website may use minimal functional cookies and browser storage to remember your language preferences (English / Kannada) and facilitate smooth website navigation. We do not use intrusive tracking cookies or cross-site tracking pixels.
7. Official Contact Desk
If you have questions about this Privacy Policy, wish to review the information we hold, or want to request data deletion following your trip, please contact our local desk:
- Office Desk: Beach Road, Murdeshwar, Karnataka 581350, India
- Primary Phone: +91 9481908581
- Support Line: +91 6363773141
- Email: bookings@karavalibooking.com
8. General Notice
This privacy notice is provided for customer operational transparency and describes our standard operational handling of booking data. It does not imply formal statutory certification or third-party legal endorsement.