1. Booking Confirmation & Overview
Submitting an enquiry via our website or messaging desk does not constitute a finalized booking or guaranteed slot. Bookings are confirmed only after our local desk verifies availability, dates, and applicable advance payment terms with you directly.
Weather & Maritime Safety: If rough sea conditions, monsoonal weather, or port authority restrictions prevent boat departures or scuba diving sessions, guests are offered free 12-month rebooking or transparent refunds coordinated directly through our desk.
2. Tour Packages & Activity Cancellations
Because coastal tour packages, scuba diving sessions, and boat cruises require pre-allocated equipment, partner dive instructor slots, and coordination with independent stay hosts, cancellation and refund requests are evaluated on an individual basis:
- Notice Period: The feasibility of refunds or date adjustments depends significantly on how far in advance notice is provided before the scheduled departure date.
- Partner Incurred Costs: Any non-recoverable expenses incurred with local boat operators, permits, or accommodation partners prior to cancellation may affect refund eligibility.
- Rescheduling Flexibility: Whenever feasible, our local team prioritizes flexible date adjustments or credit towards future trips to minimize financial loss for travellers.
3. Bike Rentals & Sightseeing Taxi Services
Vehicle rentals and taxi transfers are fulfilled through verified local fleet partners across Gokarna, Murudeshwar, Honnavar, and Kumta:
- Rental Cancellations: If you need to cancel a scheduled bike or scooter reservation, please inform our desk as early as possible so the vehicle can be released for other travellers.
- Security Deposits: Refundable security deposits collected at vehicle handover are returned by the respective rental partner immediately upon safe, damage-free return of the vehicle and keys.
- Taxi Trips: Chauffeur cab cancellations and adjustments should be notified prior to driver dispatch.
4. Refund Inquiries & Local Desk Contact
To request a cancellation, reschedule, or discuss refund eligibility for your confirmed booking, please contact our local desk with your booking details:
- WhatsApp Support: +91 9481908581 (Local desk assistance)
- Primary Phone: +91 9481908581
- Alternate Desk Line: +91 6363773141
- Email: bookings@karavalibooking.com
- Office Location: Beach Road, Murdeshwar, Karnataka 581350, India
5. Notice Regarding Terms
These guidelines are provided for general operational transparency and outline standard customer service handling. Specific booking confirmations, operator terms, or written arrangements provided at the time of reservation shall govern individual transactions.